- From Monday to Sunday
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that are marked as final sale or clearance are not eligible for return.
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit. If we agree to cover return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment providers processing times. If your refund is not received after this period, please contact us for assistance.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can place a new order for the item you want.
Certain items are non-returnable, including but not limited to gift cards, downloadable software products, and personal care items. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns of items that do not meet our return eligibility criteria.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you with any inquiries you may have. We strive to respond to all emails within 2 business days. Thank you for shopping with us.
